Résidence Le Château du Parc Santa Lucia
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The purpose of this privacy policy (the "Policy") is to explain the rules governing the various processing operations that may be carried out when you use our website accessible from the URL address: https://www.lechateauduparcsantalucia.fr (the "Site").
The processing of personal data implemented from the Site is the responsibility of the data controller.
The Institution is hereinafter referred to as the "Data Controller". The terms "we", "us" and "our" in this Privacy Policy refer to the Data Controller.
As the person responsible for processing your Personal Data, we do everything in our power to protect your privacy when you visit the Site.
This Policy allows you to learn more about the origin and use of your Personal Data and your browsing information processed when you visit our Site.
For the purposes of this Policy, the term "Personal Data" refers to any data that relates to you alone and allows you to be identified directly or indirectly, regardless of the Terminal you are using.
The term "Terminal" refers to the physical equipment (computer, tablet, smartphone, telephone, etc.) that you use to view and navigate the Site.
The term "Regulation" refers to the regulation relating to personal data, and in particular to Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of 6 January 1978 and the French Act No. 2018-493 on the protection of personal data.
By using our Site, you declare that you accept the terms of this Policy in their entirety.
If you do not agree with any of these terms, you are free to stop using our Site.
This Privacy Policy is updated regularly. We will notify you of any significant changes in advance through notifications on the relevant services or by email as appropriate.
The Site will always display the most current version of this Privacy Policy.
In accordance with the Regulations, we list all processing operations in a processing register that we leave at the disposal of the competent authorities.
All information you provide during your visits to the Site is confidential. This information is necessary for the purposes of their processing.
The information that may be collected and processed includes:
When we ask you to enter personal data to access a feature, some data are mandatory fields since they are required to allow you access to this feature (for example, to register your reservation we need your first and last name).
It is important that the personal information shared about you is correct and up to date.
We do not process any personal data that could be qualified as "sensitive" (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the Personal Data Regulations.
We undertake not to transfer your personal data to third parties unless otherwise specified below in Article 3.3.
Booking Management The processing of your data is necessary to keep you informed of your reservation status, provide reservation summaries, accept payments, etc.
Access to Customer Service We process your Personal Data as part of our customer service to answer your requests, particularly through contact forms.
Fraud Detection and Prevention We process your personal data to detect, prevent, and investigate fraudulent activities to protect both you and our business from financial crimes, unauthorized transactions, and security threats.
Improving Our Services We process your navigation and booking data for analysis and statistics, only with your consent. This data allows us to analyze how you use our Site and improve its ergonomics and quality.
Marketing As part of your subscription to our newsletter, we process your data to manage your subscription and send targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. You can unsubscribe from our communications at any time.
If you have given us your consent to receive our communications, we may use the information for:
Contract: For booking management and customer service access. When you purchase products from our Site, we collect and process your personal data to perform the contract between us. For example, we need your postal details for delivery or bank details to process payment.
Legitimate Interest:
Consent: For improving our services and marketing. When processing Personal Data for service improvement and prospecting purposes, the legal basis is your consent.
Legal Obligation: To comply with applicable legal obligations. When we must comply with legal obligations such as providing guest personal data to competent authorities or for tax purposes.
In the course of using our Site, you may receive information from third parties with whom we collaborate to offer certain services:
Personal Data collected from the Site are mainly processed by the Data Controller's internal services.
We may share your information with the above third parties for reasons including:
We require third parties who receive your personal data to comply with personal data Regulations. These third parties may only use your personal information according to our instructions and not for their own use.
Your login and browsing data can be transferred to Google Analytics.
We may also disclose your Personal Data in response to legal authorities' injunctions.
We will keep your data for a period determined by applicable local law following your last reservation to answer questions, complaints or maintain data necessary to meet legal, accounting or analytical requirements.
Specific retention periods by country:
We may also keep your data for research or statistical analysis after anonymization.
For newsletter subscriptions, we will not contact you again if you have not opened our newsletters for more than twelve (12) months or if you withdraw consent before, as you have the right to oppose commercial communications.
Any changes to this Policy will be made on this page and notified by email for material changes.
The Data Controller may also keep your data for research or statistical analysis. As these are anonymized, no retention period is imposed by the Regulations as it is no longer possible to "re-identify" you afterwards.
Your Personal Data is hosted by Heroku Inc. The Landmark @ 1 Market St., Suite 300, San Francisco, CA, 94105, United States.
The servers on which your Personal Data is stored are located in Frankfurt, Germany.
The Data Controller has implemented appropriate technical measures to maintain the security of your Personal Data.
3.7.1. Consent Your consent must be given clearly and unambiguously. When you agree to fill in the Site's contact form:
3.7.2. Other Rights In accordance with the Regulations, you have the following rights over your Personal Data:
Regardless of purpose or legal basis under which we process your data, you can send us an email to benefit from your rights at: [email protected]
Or send us a letter to: 83700, 275, allée du Château, 83700 SAINT RAPHAEL, PARIS, France
Please note that we are not always able to respond positively to your request for legal reasons that we will bring to your attention after receiving your request.
You have the right to lodge a complaint with the competent administrative authority.
The Site has appropriate security measures to prevent loss, unauthorized use or access, modification or disclosure of your Personal Data.
All personal data collected is stored on secure servers. The Data Controller has implemented procedures to manage any violation of personal data.
We recommend connecting only to secure networks, preferably private networks. Be aware of risks involved with public wifi networks.
Regardless of the Data Controller to whom you have voluntarily transmitted your Personal Data and considering the nature of the Internet network, other operators without any link to the Data Controller may collect them without your consent, particularly during Internet browsing. We recommend installing anti-virus and anti-spyware software on your computer and updating it regularly.
The Data Controller will never solicit you by email to obtain personal information.
If you receive an email on behalf of the Data Controller asking you to provide sensitive personal information (bank details, private life data, etc.), please do not reply and forward this email to us so we can take necessary action.
You should only provide your account information after logging into the Site directly through your browser.